David Kliman, CMP, CMM

Summary

Successful track record in creation, facilitation and management of results driven customer advisory boards, strategic communications programs and management of key stakeholder relationships. Proven ability to create practical, solution oriented approaches that solve customer management issues. Recognized hospitality industry leader known for directing effective organizations that exceed customer expectations and deliver measurable results.

• Customer Advisory Boards: Created and facilitated strategic Customer Advisory Boards to enhance customer loyalty and confidence, restoring profits to record highs. Service on numerous hospitality and travel industry customer advisory boards providing strategic direction and feedback to the leaders in the private and government sectors.

• Management: Large and small team leadership, managing annual budgets in excess of $100 million. Drove 15% annual cost reductions while improving customer service levels. Coach and mentor corporate employees and association volunteers and staff.

• Communications: Created strategic communications channels targeted at 8,500 employees and 5,000 clients. Vehicles included new Intranet/Internet sites, focus groups, video production, advertising, public relations, meeting content, customer and employee publications.

• Marketing: Developed and executed new $10 million award winning national advertising campaign. Successfully increased company's visibility and brand awareness among target customers. Wrote widely acclaimed marketing materials for leading meeting industry consulting firm.

• Best Practices: Established centralized corporate meetings and travel department. Produced over 20% savings in annual spending. Strategic planning and logistical management for 175 annual conventions, customer advisory boards, trade shows, board of directors, incentive, corporate meetings and corporate travel. Recognized as industry best in class operation. Set standards for hospitality industry benchmarks to better attract, serve and retain emerging multi-cultural customers. Put into action new programs that drove awareness of these markets and vehicles to address their needs.

• Recognized Industry Leader: Meeting Professionals International (MPI) International Chairman 1995-1996. "One of the Most Influential People in the Meetings Industry" (Meeting News) and MPI's 1999 International Meeting Professional of the Year.

Resume
Professional Experience
Industry Activities and Honors